Refund & Returns Policy

Last updated: 7 May 2026

At Oceania Wellness, we want you to be completely satisfied with your purchase. Our refund and returns policy complies with the Australian Consumer Law (ACL).

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. How to Make a Return (Step-by-Step Process)

If you need to return an item, please follow these steps to ensure a smooth and prompt resolution:

1. Contact Us First: Email our support team at info@oceaniawellness.com.au within 14 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Provide Evidence (if applicable): If the item is faulty, damaged, or you have experienced an adverse reaction, please attach clear photographic evidence to your email.
3. Receive Approval & Instructions: Once we review your request, we will reply with an approval (or request for more information) and provide you with the return shipping address. Please do not send your purchase back to the manufacturer.
4. Package the Item: Ensure the item is securely packaged to prevent damage during transit. For change-of-mind returns, the item must be in its original, unopened, and unused condition with all seals intact.
5. Ship the Item: Send the package using a trackable shipping service. We cannot guarantee that we will receive your returned item and are not responsible for items lost in transit.

3. Faulty or Damaged Items

If you receive a product that is faulty, damaged, or not as described, please contact us immediately. We will assess the issue and, in accordance with the ACL, offer you a replacement, store credit, or a full refund. We will also cover the cost of return shipping for faulty items.

4. Change of Mind

While the Australian Consumer Law does not require us to provide a refund or replacement if you simply change your mind, we want you to love your Oceania Wellness products. We may, at our discretion, offer a store credit or exchange for change of mind returns provided that:

• You contact us within 14 days of receiving your order.
• The item is returned in its original, unopened, and unused condition, with all packaging and seals intact.
• You provide proof of purchase.

For change of mind returns, the customer is responsible for the cost of return shipping.

5. Exceptions / Non-Returnable Items

Due to health and hygiene reasons, we cannot accept returns on opened or used skincare and wellness products unless they are faulty or cause an unexpected allergic reaction. If you experience an adverse reaction, please discontinue use immediately and contact us at info@oceaniawellness.com.au with details and photos so we can assist you.

Gift cards and sale items are also non-refundable.

6. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Contact Us

If you have any questions about our return policy or need to initiate a return, please contact us at:

Email: info@oceaniawellness.com.au
Phone: +61478568469