Refund & Returns Policy

Last updated: 6 November 2026

At Oceania Wellness, we want you to be completely satisfied with your purchase. Our refund and returns policy complies with the Australian Consumer Law (ACL).

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. How to Make a Return

These steps apply to any product being physically returned, including unopened Restore Micro-Infusion kits. Opened Restore Micro-Infusion kits cannot be returned; see Section 6.

1. Contact us first: Email info@oceaniawellness.com.au with your order number, the item or items you wish to return, and the reason.
2. Provide evidence, if applicable: If the item is faulty or damaged, please attach clear photographs.
3. Receive approval and instructions: We will reply with an approval, or a request for more information, and the return address. Please do not send your purchase back to the manufacturer.
4. Package the item: Pack it securely to prevent damage in transit. The item must be in its original, unopened and unused condition with all seals intact.
5. Ship the item: Send the package using a trackable service. We cannot guarantee that we will receive a returned item and are not responsible for items lost in transit.

3. Faulty or Damaged Items

If you receive a product that is faulty, damaged or not as described, please contact us immediately. We will assess the issue and, in accordance with the ACL, offer you a replacement, store credit or a full refund. We will also cover the cost of return shipping for faulty items.

4. Change of Mind

The Australian Consumer Law does not require us to provide a refund or replacement if you simply change your mind. We may, at our discretion, offer a store credit or exchange for change of mind returns provided that you contact us within 14 days of receiving your order, the item is returned in its original, unopened and unused condition with all packaging and seals intact, and you provide proof of purchase. For change of mind returns, the customer is responsible for the cost of return shipping.

5. Exceptions and Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on opened or used skincare and wellness products unless they are faulty.

Opened Restore Micro-Infusion kits are non-returnable and non-refundable. See Section 6.

Gift cards and sale items are non-refundable.

6. Restore Micro-Infusion: 90-Day Unopened Returns

Unopened kits. If your Restore Micro-Infusion kit is unopened, you may return it within 90 days of delivery for a full refund of the purchase price. Email info@oceaniawellness.com.au with your order number and we will reply with the return address. The kit must reach us sealed and in its original condition, sent with a trackable service. Return postage is at your cost. We refund to your original payment method once the kit arrives.

Unopened means the outer seal of the kit is intact and no applicator or ampoule has been removed or opened.

Opened kits. Once a kit has been opened it cannot be returned or refunded. Each applicator contains fine needles. Opening any single device compromises the sterility of the kit, so it cannot be handled, re-sterilised or resold. Please make sure the kit is right for you before you open it.

Before you start. Restore Micro-Infusion is a course of treatments and is designed to be used as directed. Full instructions and safety information are included with every kit and are also shown on the product page. Please read them before your first treatment. If you have a skin or scalp condition, or you are unsure whether micro-infusion is suitable for you, seek clearance from your GP or dermatologist first.

If you are unsure which kit suits you, book a free virtual skin consultation with us, for skin or hair, before you order and we will help you choose.

If a kit arrives damaged or faulty, contact us and we will replace or refund it, whether or not it has been opened. This section does not limit your rights under the Australian Consumer Law.

7. Processing Refunds

Once your return request is received, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original method of payment within 5-10 business days. Please note that it can take additional time for your bank or card issuer to post the refund. Original postage is not refunded.

8. Contact Us

If you have any questions about this policy or need to start a return, please contact us at info@oceaniawellness.com.au or on +61 478 568 469.