Free shipping on orders $99+

Our processing and handling time is 1-5 business days. All orders are shipped with Australia Post.

Oceania Wellness operates as a booking facilitator and broker for mobile beauty and wellness services. We provide an online platform that connects clients with independent beauty and wellness professionals (“Practitioners”).

Unless expressly stated otherwise, Oceania Wellness does not directly provide the beauty or wellness services booked through our website. Each treatment is supplied to you by the Practitioner, who operates their own independent business and is responsible for their own work, qualifications, compliance, insurance and professional standards.

Your booking forms a direct relationship between you and the Practitioner.

Oceania Wellness acts as an intermediary only, including for pre and post care guidance, free skin consultations and processing payments. Oceania Wellness is not liable for any act or omission of a Practitioner. Nothing in this policy excludes any rights you may have under the Australian Consumer Law.

A signed waiver is required before any treatment is confirmed. This protects you, the Practitioner and our business.

Thank you.

At Oceania Wellness, we are committed to protecting your personal information in accordance with the Privacy Act 1988. Any details we collect are solely for the purpose of providing high quality skincare treatments.

Your information may be used for:

• Appointment and billing administration
• Independent Practitioners: where you book a mobile treatment, we share the booking details reasonably necessary to deliver your treatment (such as your name, contact details, treatment address and relevant consultation information) with the independent practitioner performing it.
• Communication of pre- and post-care instructions via SMS
• Collaboration with treating doctors or specialists, if necessary

To proceed with treatment, we kindly ask that you acknowledge our Privacy Policy and provide your initials to confirm you agree with our terms and conditions.

All Advance Facials require a Free virtual skin consultation and thorough skin analysis on the day of treatment. A patch test will be done to ensure no reaction from any of the higher concentrated formulas.

All mobile treatments require 15 minutes set up time and 15 minutes pack up time. Be sure to allow this time into your relaxation time.

There is plenty of free under cover parking as you reach 1 Grant Avenue Hope Island, QLD 4212.

Please allow 24 hours notice for all cancellations. Less than 24hr maybe subject to 50% cancellation fee.

Restore Micro-Infusion: 90-Day Money-Back Guarantee. Every Restore Micro-Infusion product purchased from oceaniawellness.com.au is covered by our 90-day money-back guarantee. Try it at home, and if you are not happy for any reason, contact us at info@oceaniawellness.com.au within 90 days of receiving your order, with your order number. We will refund the full purchase price to your original payment method, even if the product has been opened and used. Opened kits do not need to be posted back to us; a valid reason for not wishing to continue treatment is sufficient. This guarantee is in addition to your rights under the Australian Consumer Law.

All other products: Oceania Wellness is pleased to offer exchanges on unused, unopened, and resaleable products within 30 days of purchase, with or without proof of purchase. We also provide a full refund to the original payment method for any unused, unopened, and resaleable items returned within 30 days from the date of purchase. For details on returning products purchased online, please refer to our online returns information. For products purchased in-clinic, please speak with a member of our Oceania Wellness team. Please note that gift cards and e-gift cards are non-refundable and cannot be exchanged or redeemed for cash, EFTPOS, credit cards, or any other form of legal tender once purchased.

Condition: Goods must be returned in their original, unopened packaging. Restore Micro-Infusion products are the exception: under the 90-Day Money-Back Guarantee you can claim a refund even after the kit has been opened and used. Once the sterile micro-infusion device has been opened, the kit cannot be physically returned. This is a safety and hygiene measure because the device contains needles, so you do not need to send anything back. Contact us with your order number and a valid reason for not wishing to continue treatment, and we will process your refund.

Refunds: A full refund will be issued to the original payment method within 5-10 business days of approval.

Exceptions: Delivery charges are not included in the refund.

Gift Cards: Products purchased with a gift card or e-gift card will be refunded onto a new gift card.

Damaged/Faulty Items: If an item arrives broken or faulty, please contact the Customer Care team for assistance: info@oceaniawellness.com.au

Allergic or sensitivity to a product: If you have an allergic reaction, a refund or exchange is accepted. T&C Apply.

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