Privacy Policy

Last updated: 7 May 2026

Oceania Wellness ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website oceaniawellness.com.au (the "Site") or make a purchase from us.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details, payment methods, and billing information (processed securely via Shopify and our payment gateways).
• Order History: Details of products purchased, order dates, and amounts.
• Device Information: IP address, browser type, time zone, and cookies installed on your device.

2. How We Collect Your Information

We collect information directly from you when you:

• Make a purchase or attempt to make a purchase through the Site.
• Create an account on our Site.
• Sign up for our newsletter or marketing communications.
• Contact us via email, phone, or social media.

We also collect Device Information automatically using cookies, log files, web beacons, tags, and pixels as you browse our Site.

3. Use of Personal Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including processing payments and arranging for shipping.
• To communicate with you regarding your order, inquiries, or customer support requests.
• To screen our orders for potential risk or fraud.
• To provide you with information or advertising relating to our products, in accordance with your preferences.
• To improve and optimize our Site based on analytics about how our customers browse and interact with the Site.

4. Disclosure of Personal Information

We may share your personal information with third parties to help us use your personal information as described above. These include:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• Service Providers: Couriers, payment processors, and marketing platforms.
• Legal Requirements: We may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our rights.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

7. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us. We will investigate your complaint and respond to you in writing within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Oceania Wellness
Email: info@oceaniawellness.com.au
Phone: +61478568469
Address: 6/28-30 Olive Grove, Parkdale VIC 3195, Australia