Subscription & Purchase Options Cancellation Policy

Last updated: 23 September 2026

This policy explains how subscriptions work at Oceania Wellness, how you are billed, and how you can pause, change or cancel at any time. It applies to any product purchased using our Subscribe & Save option. It sits alongside our Refund & Returns Policy and Terms of Service, and it does not limit your rights under the Australian Consumer Law.

1. How subscriptions work

When you choose Subscribe & Save on a product page instead of a one time purchase, you are signing up to receive that product on a repeating schedule. You select your delivery frequency at checkout from the options shown on the product page, currently every 3 months or every 6 months.

Your first order is processed straight away. After that, each repeat order is created and charged automatically on the same cycle until you cancel.

2. Billing

• Your payment method is securely stored by our payment provider and charged automatically on each renewal date.
• The amount charged is the price of the product at the time of renewal, plus shipping if applicable. Our standard shipping rates apply to subscription orders, with free shipping on orders over $99.
• You will receive an email confirmation for every subscription order that is placed.
• There is no joining fee, no minimum number of orders, and no cancellation fee.

3. Cancelling your subscription

You can cancel at any time. There is no lock in period.

To cancel, email us at info@oceaniawellness.com.au with your order number and the subscription you wish to cancel. You can also use the subscription management link included in your subscription confirmation emails.

Please cancel at least 48 hours before your next scheduled renewal date. Cancellation takes effect from your next renewal, so any order that has already been charged or dispatched will still be sent to you and is handled under our Refund & Returns Policy.

We confirm every cancellation by email. If you do not receive confirmation from us within 2 business days, please contact us so we can check it has been processed.

4. Pausing, skipping and changing your subscription

If you would rather not cancel, you can ask us to skip your next delivery, pause your subscription, or change your delivery frequency. You can also update your shipping address or payment details. Email us at info@oceaniawellness.com.au at least 48 hours before your next renewal date and we will make the change for you.

5. Price changes

Product prices may change over time. If the price of a subscribed product changes, we will notify you by email before the new price applies to a renewal, so you have the opportunity to cancel or change your subscription first.

6. Failed payments

If a scheduled payment fails, we will attempt to charge your payment method again and let you know by email so you can update your details. If payment cannot be collected after repeated attempts, the subscription may be cancelled automatically. No order is shipped until payment is successful.

7. Refunds on subscription orders

Subscription orders are covered by the same terms as any other order under our Refund & Returns Policy, including our 90 day money back guarantee on Restore Micro-Infusion products.

Cancelling a subscription does not by itself refund an order that has already been charged. If you cancel after a renewal has been processed but before the order has been dispatched, contact us immediately and we will do our best to stop the order and refund you in full.

8. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

9. Contact us

For anything relating to your subscription, please contact us:

Oceania Wellness
ABN: 39 535 849 760
Email: info@oceaniawellness.com.au